Last Updated: 31 August 2026
At Al Estagamah Global Group, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Al Estagamah Global Group (“Al Estagamah”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit www.estagamah.com, contact us, request a quotation, enquire about our products or services, or apply for employment with us.
We process personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
Al Estagamah Global Group is a Saudi Arabia-based organization providing industrial products, engineering solutions, equipment and related services to customers across various industries.
Our products and services include areas such as industrial equipment, hoses and fittings, instrumentation, safety solutions, drilling equipment, engineering solutions, speciality chemicals, valves, water solutions, abrasives, hydraulic and pneumatic services, hose testing and certification, and recertification services.
For the purposes of applicable data protection laws, Al Estagamah Global Group acts as the controller of personal data collected through this website unless otherwise stated.
Depending on how you interact with our website and services, we may collect the following categories of personal information.
This may include:
Full name
Email address
Telephone or mobile number
Country
Company or organization details, where provided
Job title or designation, where provided
When you request a quotation or contact us regarding our products or services, we may collect:
Name
Email address
Contact number
Country
Skype ID
WhatsApp number
Product or service of interest
Enquiry category
Project requirements
Technical requirements
Messages, comments or other information submitted by you
If you apply for a position with Al Estagamah, we may receive information contained in your application or résumé, including:
Name and contact information
Educational qualifications
Employment history
Professional experience
Skills and certifications
Curriculum Vitae or résumé
Information you voluntarily provide as part of your employment application
Please avoid providing information that is not relevant to your employment application.
When you access our website, certain technical information may be collected automatically by our website, hosting infrastructure, security systems or authorized technology providers.
This information may include:
IP address
Browser type and version
Device type
Operating system
Date and time of access
Pages visited
Referring website
Website activity and interaction information
Technical logs and security information
This information is generally used to operate, secure, maintain and improve our website.
We may collect personal data:
Directly from you when you complete a form on our website;
When you request a quotation;
When you contact us by email, telephone or other communication channels;
When you communicate with our sales or service teams;
When you submit a résumé or employment application;
When you interact with our products and services;
Automatically through website servers, logs, cookies or similar technologies where applicable; and
From authorized third parties where permitted by applicable law.
We aim to collect only the personal data reasonably necessary for the relevant purpose.
We may process your personal data for purposes including:
To receive, review and respond to questions, contact requests and other communications.
To understand your requirements and prepare quotations, proposals, technical responses and commercial offers relating to our products and services.
To process customer requests, coordinate services, provide technical assistance, manage customer relationships and support our business operations.
To communicate with customers, suppliers, business partners and prospective customers concerning requested products, services or business opportunities.
To review employment applications, assess candidate suitability, communicate with applicants and manage recruitment activities.
To operate, maintain, troubleshoot and improve the performance and functionality of our website.
To detect, investigate and prevent fraud, unauthorized activity, cybersecurity incidents, misuse of our website and other security threats.
To comply with applicable laws, regulations, regulatory requests, legal proceedings, contractual obligations and requirements imposed by competent authorities.
To establish, exercise or defend legal claims and protect the rights, property, safety and legitimate interests of Al Estagamah, our customers and other parties.
We will not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by applicable law or appropriate consent has been obtained.
Depending on the circumstances and applicable law, we may process your personal information based on one or more of the following:
Your consent;
Taking steps at your request before entering into a contractual relationship;
Performing a contract or providing requested products or services;
Compliance with legal or regulatory obligations;
Protecting your vital interests or the interests of another individual where applicable; and
Pursuing a legitimate interest where permitted by applicable law and where such interest does not override your rights and interests.
Where processing depends on consent, you may withdraw your consent subject to applicable legal and contractual requirements.
Certain information marked as required on our website forms may be necessary for us to process your enquiry or request.
For example, we may require your name, contact information and enquiry details so that we can understand and respond to your request.
You may choose not to provide optional information. However, if required information is not provided, we may be unable to respond to or process the relevant enquiry, quotation request or service request.
Our website may use cookies and similar technologies to support website functionality, improve performance, maintain security and understand how visitors interact with the website.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the technologies implemented on the website, cookies may include:
Essential cookies required for website functionality;
Security cookies;
Preference or functionality cookies; and
Analytics cookies, where such services are enabled.
You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of parts of the website.
Where consent is legally required for non-essential cookies, such technologies should only be activated after obtaining the required consent.
Our website may contain links, maps, embedded content or other functionality provided by third-party websites or service providers.
When you interact with these third-party features, the relevant provider may collect information directly from your device in accordance with its own privacy practices.
Al Estagamah is not responsible for the privacy policies or practices of external websites. We encourage you to review the privacy policy of any third-party website or service before providing personal information.
We do not sell your personal data.
Where necessary and permitted by applicable law, personal information may be disclosed to:
Al Estagamah departments and authorized employees who require the information to perform their duties;
Companies or business units within the Al Estagamah group where necessary for the requested service;
IT, hosting, website maintenance, cybersecurity and technology service providers;
Professional advisers such as lawyers, auditors and consultants;
Suppliers, manufacturers, logistics providers or business partners where required to respond to or fulfil a legitimate customer request;
Government departments, regulators, courts, law enforcement authorities or other competent authorities where required by law; and
Other parties where you have provided appropriate authorization or consent.
Third parties processing personal data on our behalf are expected to handle such information securely and only for authorized purposes.
Some service providers, technology platforms, business partners or infrastructure used by Al Estagamah may process or store information in jurisdictions outside the Kingdom of Saudi Arabia.
Where personal data is transferred outside Saudi Arabia, we will take reasonable steps and implement applicable safeguards required under the Saudi Personal Data Protection Law, its Implementing Regulations and applicable regulations governing cross-border transfers of personal data.
We take reasonable administrative, organizational and technical measures designed to protect personal data against:
Unauthorized access;
Accidental loss;
Destruction;
Alteration;
Unauthorized disclosure;
Misuse; and
Other unlawful processing.
Measures may include access controls, security monitoring, server protection, authentication mechanisms, backups and appropriate organizational procedures.
However, no internet transmission, electronic storage system or security method can be guaranteed to be completely secure.
We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected and to meet applicable legal, contractual, accounting, regulatory and operational requirements.
Different categories of information may therefore have different retention periods.
For example:
Enquiry and quotation information may be retained while an enquiry is active and for an appropriate period afterwards for business follow-up and record keeping;
Customer and transaction records may be retained for periods required under applicable commercial, tax, accounting or other laws;
Recruitment information may be retained for the recruitment process and, where legally permitted, for consideration for future opportunities; and
Technical and security logs may be retained for an appropriate period for cybersecurity, troubleshooting and system administration.
When personal data is no longer required and there is no lawful requirement to retain it, we will securely delete, destroy or anonymize it using appropriate methods designed to prevent its recovery or unauthorized access.
Subject to the Saudi Personal Data Protection Law and other applicable laws, you may have rights regarding your personal data, including:
You have the right to know how and why your personal data is collected and processed, the legal basis for processing, how it is stored, with whom it may be shared and how it is disposed of.
You may request access to personal data that we hold about you, subject to applicable legal limitations.
You may have the right to request a copy of your personal data in a clear and readable format, subject to applicable regulations.
You may request that inaccurate, incomplete or outdated personal information be corrected, completed or updated.
Where permitted by law, you may request the destruction of personal data that is no longer necessary for the purpose for which it was collected.
Where processing is based on your consent, you may withdraw that consent, subject to circumstances where another lawful basis allows or requires us to continue processing the information.
Additional rights may apply depending on applicable laws and the circumstances of the processing.
If you wish to exercise your personal data rights or have questions regarding how Al Estagamah handles your information, you may contact us using the details below.
We may request sufficient information to verify your identity before processing a request in order to protect personal information against unauthorized disclosure.
Requests will be handled in accordance with applicable Saudi data protection requirements.
Our website, industrial products and business services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children through the website except where permitted by applicable law and appropriate authorization has been obtained.
If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.
Where permitted by applicable law, we may communicate with existing or prospective customers about products, services, business opportunities or information relevant to their enquiries.
Where consent is required for marketing communications, such communications will be sent only where the necessary consent has been obtained.
You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe mechanism.
Service-related, contractual or administrative communications may still be sent where necessary.
Our website may contain links to websites operated by manufacturers, suppliers, partners or other third parties.
These third-party websites operate independently from Al Estagamah and may maintain their own privacy policies.
We recommend reviewing their privacy practices before providing personal information to them.
We may update this Privacy Policy periodically to reflect:
Changes to our website or services;
Changes to our personal data processing activities;
New technologies;
Business or operational changes; or
Changes to applicable laws and regulatory requirements.
The latest version will be published on this page together with the updated "Last Updated" date.
We encourage visitors to review this Privacy Policy periodically.
If you have a concern regarding our processing of your personal data, we encourage you to contact Al Estagamah first so that we can review and address your concern.
You may also have the right to submit a complaint to the competent data protection authority in the Kingdom of Saudi Arabia in accordance with the Personal Data Protection Law and applicable regulations.
If you have questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact:
Al Estagamah Global Group
Bander Albadeen Business Center
Building No. 7023
Salman Al Farisi Street
Al Khalidiyah Al Janubiyah District
P.O. Box 9236
Postal Code 32223
Dammam, Kingdom of Saudi Arabia
Phone: +966 13 8341621
Email: info@estagamah.com
Website: www.estagamah.com
© Al Estagamah Global Group. All Rights Reserved.
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